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FAQ 1

FAQ

General information

What time are check-in and check-out?

Check-in is from 2:00 PM to 9:00 PM; for arrivals after this time, late check-in arrangements are available. Check-out is by 10:00 AM.

What are the reception hours?

Reception is open daily from 8:00 AM to 9:00 PM.

Where is the property and how can I/we reach it?

The property is located at Zona G, SS172, 24, 74015 Martina Franca (TA), and is easily accessible by train, by car, or from the nearby airports of Bari and Brindisi.

Is parking available at the property?

Yes, free parking available.

Does the property have an elevator?

No.

Is Wi-Fi available at the property?

Yes, free throughout the property.

Are pets allowed at the property?

Yes, small-sized pets are allowed.

Is luggage storage service available?

Yes.

What amenities are included in the rooms?

Private bathroom, minibar, Sat TV, courtesy set, air conditioning, Wi-Fi.

Is a city tax required?

Yes.

What credit cards do you accept?

Visa, Mastercard, Bancomat, American Express.

Check-in/Check-out

Is early check-in possible?

Yes, subject to availability, a surcharge may apply.

Is late check-out possible?

Yes, subject to availability, a surcharge may apply.

What are the reception hours?

Reception is open daily from 8:00 AM to 9:00 PM.

Property & Services

Is a transfer service available?

Yes, at an extra cost.

Are children allowed at the property?

Yes.

Rooms

Are baby cribs and cots available?

Yes.

Are rooms accessible?

Yes.

Breakfast

Is breakfast included?

Yes.

What time is breakfast served?

It is served from 7:30 AM to 10:00 AM.

What type of breakfast is served?

A continental breakfast with fresh products is served.

Are gluten-free, vegetarian, or vegan options available?

Yes.

Restaurant & Bars

Is there a restaurant at the property?

No, but we partner with a local restaurant, available upon reservation.

Are gluten-free, vegetarian, or vegan options available?

Yes.

Is there a bar at the property?

Yes.

Payments and cancellations

What is your cancellation policy?

Free of charge up to 3 days before the arrival for singles bookings.